 OverviewSupport Our customers are backed up with round the clock support, 24 hours a day, 7 days a week, 365 days per year. The standard support SLA comprises several contact points for our customers and a precise escalation process. Our support engineers are part of a dedicated team that constantly and proactively monitor the performance and the vital parameters of our products. Training Training services play an important role in the knowledge transfer process for members of your staff in the role of both end-users and administrators for our products. We use a combination of courseware, hands-on-training on demo software and training seminars to complete this knowledge tranfer process. The delivery of training courses is linked with the product implementation and operational support, thus ensuring a reduced learning curve for your employees. Typically the training courses are standardised, but it is our policy to constantly improve and adapt them for each customer based on a training needs analysis.  | ||||||||||||||||||||||