Loyalty schemes play an important part in any intelligent retention programme, as well as in enhancing the lifetime value of your customers.

InTelestage™ Loyalty Manager creates relevant, personal loyalty programmes that reward and retain customers over an extended period of time. Designed to be extremely flexible and user-friendly, Loyalty Manager enables mobile operators to run an unlimited number of reward schemes to micro-segments of the customer base.

Schemes can be based on specific parameters, such as a tariff plan, and rewards can be applied instantly to customers who have met the criteria specified. The value of the campaign is therefore enhanced and customer retention increased.

Reminders and information on rewards achieved are delivered regularly to the customer via SMS. This allows instant two-way communication, which enhances the overall value of your campaign.

Key Features

• Automated rewards management - gives you the ability to run points programmes to reward loyalty.
• Define and manage an unlimited number of reward schemes - increase customer retention (lifetime value) and reduce churn by targeting particular sub-segments.
• Real-time rewards - rewards applied instantly to customers when criteria met, enhancing the value of your subscriber base.
• Loyalty Manager is also available to buy as a standalone solution.

InTeleStage™ 2008

Loyalty Manager is part of InTeleStage™ 2008, the only customer lifecycle management software specifically designed for mobile operators. There are nine modules in InTelestage™ 2008, all helping the mobile industry to reduce churn, develop subscriber loyalty and increase lifetime value.

Click on the links below to find out more about other components of the InTelestage™ 2008 suite:

Knowledge Base, Profiler, Reporter, Marketing Manager, Relationship Manager, Reward Manager, Voucher Manager, Lucky Draw.