CSR Interface & CSR API

The InTeleStage™ CSR Interface and the InTelestageTM CSR API toolkits are available to provide contact centre agents with fast, seamless access to InTelestage marketing campaign and loyalty points data.

Using the API, operators can build applications so that contact centre agents can access all the information needed to manage customer enquiries via a single screen.

Customer frustration at being kept waiting by call centres is a huge industry problem. It is vital that network operators can respond in a joined up way, regardless of how the consumer has initiated contact. This demands integration between back-end systems so that the contact centre agent has a single, complete view of each customer across all points of contact. Without this, an operator can't hope to offer an efficient, responsive service.

Key Features:

• Using the API, operators can build applications so that contact centre agents can access all the information needed to manage customer enquiries via a single screen.
• Using the InTelestage™ GUI, contact centre agents can:
  - Help CSRs with dispute resolution related to loyalty programmes/dispute resolution.
  - Access the latest status of loyalty programme participants through the interface, including total loyalty points accumulated and redeemed, as well as expiry dates.
  - See which campaigns were offered to the customer and whether the customer accepted these offers.
  - Register a customer onto the loyalty points programme run by InTelestage™ Loyalty Points Manager or review points earned and initiate redemption for points on behalf of customer also for the InTelestage™ Loyalty Points Manager.

Read the InTelestage™ CSR Interface & CSR API Product Datasheet
(Click on the pdf file to download)
InTelestage CSR Interface & CSR API (102k)

InTelestage™ 2009

The InTelestage™ CSR interface/InTelestage™ CSR API is part of InTelestage™, the only customer lifecycle management software specifically designed for mobile operators. The InTelestage™ modules share a common software platform, based upon the latest Microsoft .net and service-oriented architecture (SOA). The open architecture enables easy integration with third party applications, helping mobile network operators to create fully-automated marketing processes to build long-term subscriber profitability.

When integrated with the InTelestage™ Marketing Manager and InTelestage™ Loyalty Points Manager, InTelestage™ CSR interface/ InTelestage™ CSR API delivers a complete picture of customer campaign data to the call centre desktop.

If you would like to find out more about CSR Interface & CSR API or InTelestage™ 2009 contact us today >