Support Services
Business Logic Systems' support engineers are part of a dedicated team that constantly and proactively monitors the performance of the InTelestage™ solutions deployed worldwide.
Around the clock support - globally
As a global company, Business Logic Systems is able to provide year round (24 x 7 x 365) Enhanced Support across the globe to those customers with mission critical enterprise requirements. We also provide packages for those who require product support during standard business hours. Each support package provides several contact points for customers and a well-defined escalation process. Support Services include:
Enhanced Support members also benefit from an InTelestage™ System Health Check every six months to ensure the maximum efficiency and potential of the solution is achieved.
Business Logic Systems' support engineers are part of a dedicated team that constantly and proactively monitors the performance of the InTelestage™ solutions deployed worldwide.
Around the clock support - globally
As a global company, Business Logic Systems is able to provide year round (24 x 7 x 365) Enhanced Support across the globe to those customers with mission critical enterprise requirements. We also provide packages for those who require product support during standard business hours. Each support package provides several contact points for customers and a well-defined escalation process. Support Services include:
- A dedicated account manager
- Data realignment services
- Remote service log-in
- Helpdesk support
- Proactive Maintenance Releases in the form of Service Packs
- Deployment of Product Updates* (0.x version number)
Enhanced Support members also benefit from an InTelestage™ System Health Check every six months to ensure the maximum efficiency and potential of the solution is achieved.
*Please note: Upgrades, which are major release (denoted by a x.0 version number) are provided as an additional chargeable item, by separate discussion.